Notice is a very important part of the claims process for all damage or loss claims on Government Bill of Lading, DoD/Military shipments. If you do not follow the notice rules, your claim could be denied.

·180 Day Notification Timeframe:

• Written notification of Loss and/or Damages must be submitted to the Carrier within 180 days from the date of delivery. Items not timely notified may be subject to denial. You may file notice at the time of delivery on the destination paperwork, including the DD Form 1850. You may use the reverse side of this form, the DD Form 1850R, and note loss/damage within 180 days of delivery by sending this form to the TSP/carrier. You may also provide notice to the TSP/Carrier by electronic mail or facsimile.

• Damage AFTER Delivery (reverse side of Damage AT Delivery) may be scanned/emailed, faxed or mailed to the carrier within 180 days from the date of delivery. It is always a good idea to keep the transaction receipt for verification of timeliness. Again, you may also file notice with the TSP/Carrier via electronic mail or facsimile. When you file notice, please note relevant information including: Inventory number, item name and a description of the damage or that the item is missing.

• You may also submit your Notification of Loss and/or Damages via the www.move.mil website within 180 days from the date of delivery. If you have issues with the DPS system, a system operated by the DoD, we encourage you to complete a DPS Helpdesk ticket. If you are at the end of your 180 day notice window, please contact the TSP so you can provide notice of loss/damage through another method.◦

• While notice of loss and/or damage must be received via the methods descibed above, a DoD claim may be filed at any point up to nine months after delivery to be covered under FRV rules. Additional rules governing such filing may be found on the move.mil.com website or thorugh your local Military Claims Office.

The regulations governing all Transportation Service Providers (TSP) state that a household goods claim over $1000 must be filed through the DPS system. This is a military designed, implemented and maintained system. Once you file your claim through the DPS system, if it moved with an Ealge TSP client, Eagle will automatically receive the claim and begin investigation and settlement.

If your shipment traveled under a United States Government Bill of Lading and was handled as a DP3 shipment, you are required by the DoD/Military to enter your claim in the DPS system within 180 days from the date your shipment was delivered. You cannot file your claim directly with the Carrier/TSP or Eagle. While we are happy to assist you with the process of navigating the DPS system, the claim must be filed through the DPS system.

Please go to www.move.mil and click on DoD Customer for instructions on registering and gaining access to DPS. Once you have the user name/password, it may take several hours for the account to be activated. If you have difficulty accessing the system or while using the DPS system, please contact the help desk for the site at 800-462-2176 Option 5.

• Once you have entered your claim into DPS, it will be automatically forwarded to the Eagle Priority Claims office.

• Eagle will send you a confirmation email and also assign the claim to an adjuster to begin processing.

• Your adjuster will contact you if he/she requires any additional documentation.

• Please be aware that a claim typically takes up to 60 days to be settled.

• Note: While notice of loss and/or damage must be received via the methods descibed above, a DoD claim may be filed at any point up to nine months after delivery to be covered under FRV rules. Additional rules governing such filing may be found on the move.mil.com website or thorugh your local Military Claims Office.

User Tips

• Turn off your Pop-Up Blocker if using Internet Explorer. Currently, DPS does not support the Firefox browser or MAC computers. Claim status must change from "In Progress" to "Submitted."

• If you have any questions, please feel free to use the Contact Us form or give us a call at (866) 239-1116.

You may follow this link for step by step instructions for filing your claim in the Department of Defense DPS system. Please remember, that this software was developed and is maintained by the DoD. The carrier receives this information, but is not responsbile for the design or maintenance of the system itself.

Eagle is happy to help answer your questions or guide you in this process, but we are limited in what we have access to in the system prior to submission.

LINK: https://www.move.mil/tutorials/file-a-claim

You will receive payment within 30 days after you reach a settlement amount with your claims representative. It is important that you send the delivery address where you want the check to go to your claims representative and to Eagle accounting at kim.wright@eagle-cs.com.