What if my move took place with Allied Van Lines?
How do I file a Claim with Allied Van Lines?
Military/Department of Defense Claims
Why is notice so important on Military/DoD Claims?
Written notification of Loss and/or Damages must be submitted to the Carrier within 180 days from the date of delivery. Items not timely notified may be subject to denial. You may file notice at the time of delivery on the destination paperwork, including the DD Form 1950. You may use the reverse side of this form, the DD Form 1850R, and note loss/damage within 75 days of delivery by sending this form to the TSP/carrier. You may also provide notice to the TSP/Carrier by electronic mail or facsimile.
Damage AFTER Delivery (reverse side of Damage AT Delivery) may be scanned/emailed, faxed or mailed to the carrier within 180 days from the date of delivery. It is always a good idea to keep the transaction receipt for verification of timeliness. Again, you may also file notice with the TSP/Carrier via electronic mail or facsimile. When you file notice, please note relevant information including: Inventory number, item name and a description of the damage or that the item is missing.
You may also submit your Notification of Loss and/or Damages via the www.move.mil website within 180 days from the date of delivery. If you have issues with the DPS system, a system operated by the DoD, we encourage you to complete a DPS Helpdesk ticket. If you are at the end of your 75 day notice window, please contact the TSP so you can provide notice of loss/damage through another method.◦
While notice of loss and/or damage must be received via the methods descibed above, a DoD claim may be filed at any point up to nine months after delivery to be covered under FRV rules. Additional rules governing such filing may be found on the move.mil.com website or thorugh your local Military Claims Office.
What if my move was under a Government Bill of Lading with the Military/Department of Defense
The regulations governing all Transportation Service Providers (TSP) state that a household goods claim over $1000 must be filed through the DPS system. This is a military designed, implemented and maintained system. Once you file your claim through the DPS system, if it moved with an Ealge TSP client, Eagle will automatically receive the claim and begin investigation and settlement.
How do I file a claim with the Military/Department of Defense?
Once you have entered your claim into DPS, it will be automatically forwarded to the Eagle Priority Claims office.
Eagle will send you a confirmation email and also assign the claim to an adjuster to begin processing.
Your adjuster will contact you if he/she requires any additional documentation.
Please be aware that a claim typically takes up to 60 days to be settled.
Note: While notice of loss and/or damage must be received via the methods descibed above, a DoD claim may be filed at any point up to nine months after delivery to be covered under FRV rules. Additional rules governing such filing may be found on the move.mil.com website or thorugh your local Military Claims Office.
Turn off your Pop-Up Blocker if using Internet Explorer. Currently, DPS does not support the Firefox browser or MAC computers. Claim status must change from "In Progress" to "Submitted."
If you have any questions, please feel free to use the Contact Us form or give us a call at (866) 239-1116.
Step by Step Instructions for Filing a Military Claim in the DPS System.
You may follow this link for step by step instructions for filing your claim in the Department of Defense DPS system. Please remember, that this software was developed and is maintained by the DoD. The carrier receives this information, but is not responsbile for the design or maintenance of the system itself.
What if my Military Household Goods shipment is delayed beyond the Required Delivery Date?
If your HHG (applies to household goods shipment only, not unaccompanied baggage-UB) shipment is delayed beyond the RDD, you may be eligible for a receipt free per-diem delay claim. Inconvenience claim per diem is based on the destination location. Receipt free inconvenience claims apply to the first seven calendar days of your claim. You may seek reimbursement for out of pocket expenses over the baseline amount, which must be substantiated with receipts. All expenses supported by receipt should be related to items in tendered for transport and listed on the Descriptive Inventory. The per diem applies to the service member only.
What if my Military Unaccompanied Baggage (UB) shipment is delayed?
Regarding unaccompanied baggage shipments, it is important to note that the claim filing requirements for UB shipments picked up after 15 May 2020 are based solely on actual expenses incurred. All items claimed must be supported by paid and dated receipts. The per-diem rates do not apply. All expenses must be related to items tendered to the carrier for transport and listed on the Descriptive Inventory.
Residence Damage Claims
What if I have damage to my residence on a Military move?
The TSP provides all customers with a residence property damage form at origin and destination. Please note any damage on this form. The Customer must notify the TSP within seven (7) calendar days from pickup/delivery of any real property damage regardless if noted on the form or not. The 7 calendar day notification timeline starts on the first day after pickup/delivery. Failure to notify the TSP of damages in 7 calendar days could result in the denial of your claim.
What if I have damage to my residence on an Allied move?
All claims for damage to a residence on an Allied move must be filed directly with Allied calling Allied at 1-800-470-2851 (option 2) or firstname.lastname@example.org.
What if I have damage to my residence on a Coleman/Covan move?
All damage to the residence must be noted on the paperwork (e.g. Inventory or Bill of Lading) at the time of pick-up or delivery. You should also notify your customer service representative immediately. claims for residence damage must be filed in writing. You may download the form provided on the homepage under "Residence Damage Claims" or use the online form found in the same place.